Key Learning Objectives and Takeaways
for Target Corporate Candidates
See Glenn Freezman
in Action
About
Glenn Freezman
I’ve spent my career flipping the corporate pyramid on its head. While traditional business models prioritize executives at the top and customers at the bottom, I believe that real success happens when we invert that structure—putting customers first and empowering the frontline teams who serve them.
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With decades of experience leading high-stakes customer service operations, managing multi-billion-dollar portfolios, and transforming corporate cultures, I’ve seen firsthand how businesses thrive when leadership prioritizes service over status. My work is centered around a simple but powerful idea: The best companies don’t serve their executives; they serve their customers—and leadership exists to support that mission.
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I’ve built and led service teams that turned 18% approval ratings into 95% NPS scores, restructured customer interactions to reduce friction and increase trust, and developed communication frameworks that align teams around a singular goal: delivering exceptional customer experiences.
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Today, I speak to corporate leaders, frontline teams, and business innovators about how to implement the Inverted Pyramid Customer Service Model—a system that doesn’t just improve customer satisfaction but also drives revenue, builds loyalty, and turns service into a competitive advantage.
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If you’re ready to flip the script on leadership and elevate your customer experience, let’s connect.