CALL CENTERS & CUSTOMER EXPERIENCE LEADERSHIP
Flipping the Corporate Pyramid: Leading Service Teams to High-Performance Results
Today's customers expect quick, empathetic, and effective service—but most call centers operate as cost-driven units instead of brand-building engines. The companies that prioritize frontline service teams and give them the tools, training, and leadership support they need are the ones winning in the customer experience game.
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Having built and led high-performance customer service teams, I understand the power of service-first leadership in call centers, customer support teams, and CX operations. I deliver engaging, high-impact talks that help companies transform their service models and drive customer loyalty.
WHAT I BRING TO YOUR EVENT
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✅ CX Leadership Expertise – Successfully built high-performance customer service teams
✅ Scalable Service Models – Practical strategies for transforming service teams into revenue generators
✅ Proven Results – Led teams to 95.6 NPS, improving efficiency and customer satisfaction
SIGNATURE TALKS & WORKSHOPS
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🔹"Flipping the Corporate Pyramid: How Call Centers Can Lead the Customer Experience Revolution"
🔹"Call Centers as Revenue Drivers: Turning Service into a Competitive Advantage"
🔹"The Future of AI & Human Service: Finding the Right Balance in Call Centers"
🔹"From Transactional to Transformational: How to Build High-Trust Service Teams"
WHO SHOULD ATTEND?
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🔹Call Center Executives & Directors
🔹Customer Experience & Service Leaders
🔹Training & Development Teams
🔹Business Leaders Focused on CX Strategy